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Community Services Branch Library Assistant, Worcester Public Library, Worcester, MA

Posted July 7, 2016

The Worcester Public Library is seeking candidates for the position of Community Services Branch Library Assistant! The successful candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community. The ideal candidate will possess excellent communication, interpersonal, and customer service skills and have experience working with diverse populations in an urban community. The individual will assist the supervisory team in planning and organizing activities; performs circulation, clerical/administrative work; assists patrons in the use of the library services, facilities and equipment; and interprets library policies to customers.

SALARY: $31,098.43 – $41,450.66 annually; $14.90 – 19.86 hourly

ESSESNTIAL JOB FUNCTIONS:

  • Assists with the daily operations of the assigned branch libraries
  • Coordinates and performs all circulation activities
  • Trains staff in circulation functions
  • Acts as a liaison with the Main Library Circulation Department and with C/W MARS.
  • Organizes and performs the holds process and functions
  • Assists with readers advisory and reference services, including patron assistance
  • Provides exemplary customer service
  • Interprets and applies general library policies and procedures in a customer friendly manner
  • Represents the library in the neighborhood branches; assists with developing and maintaining awareness of neighborhood library needs
  • Collects, records, and reports appropriate statistics monthly
  • Supervises the daily operations of assigned branch libraries in absence of the Branch Services Supervisor
  • Participates in interviews, supervises, trains, schedules and evaluates branch volunteers
  • Participates in staff training and development opportunities
  • Performs other duties as assigned, consistent with the functions of the work unit and level of responsibility.

MINIMUM JOB QUALIFICATION STANDARDS FOR PERFORMING ESSENTIAL JOB FUNCTIONS:

  • Commitment to excellent customer service to a diverse community
  • Enthusiastic self-starter with professional demeanor
  • Excellent organizational skills, and the ability to plan and prioritize work effectively to ensure completion of work
  • Ability to resolve conflicts with staff and customers
  • Ability to communicate effectively, verbally and in writing
  • Ability to establish and maintain effective working relationships with co-workers, supervisors, volunteers, vendors, and citizens using or working in the library
  • Ability to provide information and guidance clearly, courteously and pleasantly to patrons
  • Ability to work independently and as part of a team, which may include community outreach
  • Ability to learn and use library technologies
  • Ability to be flexible and to easily handle varying work assignments
  • Ability to maintain confidentiality of patron information
  • Ability to push book carts and bins loaded with library materials
  • Ability to stand and or sit for prolonged periods of time
  • Ability to perform bending, stooping, lifting, pushing, and twisting
  • Ability to perform repetitive hand and arm motions for prolonged periods of time
  • Ability to reach and retrieve library materials at high and low shelf heights
  • Ability to move or lift up to 50 lbs.
  • Knowledge of the principles and correct usage of the English language including grammar, punctuation and spelling

MINIMUM REQUIREMENTS:

  • Education: High school diploma or equivalent
  • Experience: One year of data entry experience and/or community public service work, such as library, day care center, book store, or equivalent. Specific courses that have hands-on experience may be substituted for work experience. One year of supervisory experience preferred.
  • Schedule: Monday through Friday including evening hours. May include weekend hours and working at other locations within the library system
  • Travel: Ability to travel to required locations in a timely manner. A valid driver’s  license is required

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter on or before Friday, July 22, 2016, to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. EOE/ AA employer. Preference is given to Worcester Residents.

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