Search Engine Manager, CEB (Corporate Executive Board), Arlington, VA
Posted February 3, 2016
CEB (Corporate Executive Board) is hiring a Search Engine Manager for our internal site search.
https://ceb.taleo.net/careersection/2/jobdetail.ftl?job=52841
Search Engine Manager-52841
Description
CEB is a best practice insight and technology company. In partnership with leading organizations around the globe, we develop innovative solutions to drive corporate performance. CEB equips leaders at more than 10,000 companies with the intelligence to effectively manage talent, customers, and operations. CEB is a trusted partner to 90% of the Fortune 500, nearly 75% of the Dow Jones Asian Titans, and more than 85% of the FTSE 100. More at cebglobal.com.
Known as an innovative growth firm, CEB is hiring experienced professionals and early careerists within a variety of intellectually stimulating careers. Learn more about our global opportunities at cebcareers.com.
CEB’s Digital Product & Innovation (DPI) group is responsible for management of the firm’s customer digital portfolio and has an immediate opening for a Search Engine Manager, which powers our customer-facing digital offering (e.g., websites, mobile app). The position reports to the Corporate Taxonomist.
The Search Engine Manager works closely with a wide range of stakeholders (e.g., research and editorial staff, customer communications teams, business leads, marketing, revenue operations, web publishers, UX team and engineering group) to leverage existing search engine capabilities, capture and define the requirements for new functionality, and support implementation and roll-out requirements of all system enhancements. The Search Engine Manager is responsible for enabling and overseeing the day-to-day use of the Search Engine and related services (e.g., search scorecard, tagging, indexing, text extraction, system performance, end-user experience, activity auditing and integrations with other key business systems). The Search Engine Manager will partner closely with Product Managers for the Content Management System, Social and Analytics to help scope/design/implement iterative releases for our Search Engine.
Responsibilities
Strategy, Execution and Governance
- Provide feedback into the multi-year roadmap for search
- Monitor search usage logs and enhance search relevancy through management of search dictionaries
- Work closely with product managers and research teams on new or improved functionalities to enhance the quality of search results and simplify and improve the overall user experience
- Identify opportunities to improve content creation and tagging processes to ensure the highest quality search experience
- Translate business needs into requirements and ensure proper translation of business requirements into technical requirements for engineering teams
Project Management and Technical Management
- Actively contribute in technical and research product design conversations with senior technical leads
- Participate in any necessary project management, time estimates, and resource scheduling; own these activities and related documentation as required
- Participate in roll-out of new functionality, including launch testing
Stakeholder Management
- Collaborate with stakeholders to drive adoption and use of the search engine
- Ensure the use of and push for best practices and recommend changes to optimize the current operations
- Manage administrative functions/configurations within search engine, including auditing and reporting and transactional activities
- Collaborate with research partners to deliver on ad-hoc requests such as member utilization reports to assist them with e-learning/newsletter strategy
Qualifications
- BA/BS, Preferred in Information Science, Engineering or CS; MBA or related-Master’s degree a plus
- 4+ years? experience in customer-facing web site management, digital user experience
- Demonstrated experience of applying key search concepts: meta-data tagging, stemming and lemmatization, keyword density, synonym dictionaries, spell checking, search scorecards, relevancy scoring and algorithm tuning
- Direct experience with internal site search engines (e.g., SOLR, Lucene, Endica, FAST); not third-party search engines, such as Google and Bing
- Demonstrable familiarity and ability with web analytics tools (e.g., Adobe SiteCatalyst, Google Analytics, NetInsights, WebMaster Tools) and ability to manipulate large data sets
- Experience w/ XML and Excel macros a plus
- Self-driven, proactive and dedicated; able to operate autonomously and efficiently in an entrepreneurial setting
- Data-driven approach to problem-solving
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1919 North Lynn Street
Arlington, VA 22209