Knowledge Management Associate, Arnold Worldwide, Boston, MA

Posted November 22, 2015

BRIEF SUMMARY OF ROLE: The Knowledge Management Associate supports a number of departments at Arnold including Business Strategy/Analytics, Brand Planning, Social & Content, and Marketing. The Knowledge Management Associate takes ownership for and accountability of the information resources agenda at Arnold, proactively identifying ways to strengthen Arnold’s research capabilities. Additionally, the Knowledge Management Associate provides research and insights to support client projects and new business pitches in response to specific requests; captures and manages agency research, presentations, and thought leadership through an internal knowledge portal; and manages the group’s roster of information resources and the information resources budgeting process, coordinating with our parent company, Havas.

SPECIFIC RESPONSIBILITIES:

Knowledge Management 

• Understand and become an expert in a wide-range of information resources, proactively identifying information resources that enhance Arnold’s research capabilities
• Plan for information resources budgeting process by evaluating resources, learning about new resources and monitoring usage
• Manage information resources budget and information resources invoicing process
• Coordinate with Havas on development of cross-agency contracts and information resource sharing
• Act as a champion for information resources, proactively identifying information resources training needs, and managing information resources training program for all new hires and existing employees
• Manage the internal knowledge portal
• Develop and manage process to capture key presentations and content to populate the internal knowledge portal

Insight Development & Strategic Thinking 

• Inform new business smart starts, develop new business backgrounders, and provide news and other information regarding the new business pitch to key members of the pitch team
• Respond to client-specific research requests, synthesizing key findings

Thought Leadership

• Manage Economic Snapshot content and blog
• Provide relevant facts and case studies to support Arnold thought leadership, including Arnold On and Global Pulse

Client Management 

• Follow-up with internal clients to ensure that their questions are answered and proactively provide additional relevant information that addresses their original question

QUALIFICATIONS: Bachelor’s degree required, Masters in Library Science degree from a leading library science program preferred. An ideal candidate will have 1 year of experience in a research-oriented role, be highly self-motivated, be a proactive team player, thrive in a fast-paced collaborative environment, have strong research skills, and exhibit an aptitude for finding insightful nuggets of data/information to answer key questions.

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