Access Services Librarian, Northeastern University, Boston, MA
Posted October 27, 2015
Requisition Number: STFR002590
Division/College: Library
Location: Boston Main Campus
Full-time/Part-time: Full Time
Responsibilities:
Northeastern University Libraries
Access Services Librarian
Northeastern University’s Snell Library has an exciting opportunity for an Access Services Librarian in a dynamic environment with a continuously evolving service model that supports a 24/7 operation. Snell Library has a merged service point that is co-managed by the Library and Information Technology Services (ITS ). The Access Services Librarian manages the service desk, the nerve center of the library, as well as access to the Library building and collections privileges. S/he undertakes liaison with the following departments: ITS regarding service provision, Facilities in maintaining the Library building, Events Planning and Husky Card Services to coordinate access, and NUPD on security matters.
Under the direction of the Head of Access Services, the Access Services Librarian will oversee, coordinate, and continually improve the service quality level and operational effectiveness of the Snell Library Help & Information Desk. S/he will hire, train, develop, and evaluate the Access Services daytime staff representing the Library at this merged service point. S/he will articulate strategic goals and objectives for the unit and develop specific methods for achieving them. S/he will recommend and evaluate new and emerging technologies, and plan and manage their implementation with an eye to creating self-service opportunities. S/he will communicate and participate equally with colleagues in ITS and Research & Instruction who are also responsible for providing services in this area, working together with them to develop and articulate policies and procedures which are consistent with University standards to achieve a high level of service excellence. S/he will coordinate consistent data collection and prepare both qualitative and quantitative reports and projections as needed. Finally, s/he will participate in collection development, reference, and instruction as a selector for one or more disciplines and as a liaison to one or more academic departments.
In terms of unique challenges, the Access Services Librarian will be tasked with enhancing a relatively new service model and setting a high level of expectations for library employees who are staffing the information service desk. S/he will need to further the development of a new training program for library staff in order to cultivate an environment of service excellence. S/he must use good judgment in discerning how to resolve any issues and know when/how to escalate them. S/he will need to partner with the library’s Evening/Weekend Access Services Librarian to achieve consistency between day staff and evening staff regarding service policies, procedures, and message, in addition to ensuring similar levels of overall service quality.
The successful candidate will be asked to serve as the system administrator for one or more of the following systems: Ex Libris Alma (Fulfillment configuration), EMS (room-booking software), When to Work (scheduling software), and Gimlet (question tracking software).
Qualifications:
- MLS from an ALA accredited program and at least two years of related experience, preferably in an academic library delivering a broad range of customer services to a diverse user population.
- The ability to think creatively and problem solve effectively, working in a collaborative fashion with a team of colleagues. Excellent organizational, analytical, planning, interpersonal, oral, and written communication skills.
- Successful experience hiring, training, and evaluating personnel.
- Must have a strong commitment to diversity.
- Must be innovative, self-motivated, service-oriented, and resourceful.
- Knowledge of new and emerging information technologies, instructional and research methodologies, and trends in academic libraries, scholarly communication, and higher education.
- Experience in system administration and/or management a strong plus.
To apply, visit: http://www.northeastern.edu/hrm/careers/index.html, where details of the position’s responsibilities, the University’s outstanding benefits, and the salary range associated with this position are also available. For other enquiries, contact the search committee chair, Brian Greene ([email protected], tel. (617) 373-2401.)
Applications will be reviewed promptly; first consideration will go to those received by November 20, 2015, though applications will continue to be accepted until the position is filled. Candidates must provide a cover letter, resume, and the names and contact information for three references. References will only be contacted for individuals under serious consideration.
Northeastern University and the Library
Founded in 1898, Northeastern University is a global, experiential, research university built on a tradition of engagement with the world, and offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools. Northeastern’s ongoing commitment to excellence has led to a rise into the top 50 in the US News & World Report’s rankings, the hiring of over 400 new faculty in the past 8 years, and annual funded research grant awards now exceeding $125M. With a focus on global cooperative education, a strong commitment to online and hybrid educational models, and selected graduate programs at campuses in Seattle and Charlotte, Northeastern continues to create a distinctive approach to education and research.
The Northeastern University Libraries support the strategic directions of the University as the intellectual center of the campus. After a recent $20 million library renovation, Northeastern students, faculty, and staff take advantage of an expansive digital media commons, a thriving digital scholarship center, state-of-art audio and video recording studios, rich electronic collections, and vital instructional and cultural programs. Collaboration with faculty and other academic units on campus is a key part of our 21st century strategy. The Library is an active participant in the Boston Library Consortium (BLC ) and engages in national and international cooperative efforts like HathiTrust, Portico, DuraSpace, CLIR /DLF , and the Center for Research Libraries.
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by the law. Northeastern University is an E-Verify Employer.
To be considered for this position please visit our web site and apply on line at the following link: http://apptrkr.com/695957
Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities. Northeastern University is an E-Verify Employer.
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