Technical Sales Specialist, YBP (Yankee Book Peddler), Contoocook, NH

Posted June 29, 2015

To apply visit our careers page at http://www.ebscohost.com/careers. (The position will be listed under YBP in the Browse Jobs drop down.)

Responsible for providing technical service support to customers, Sales, Customer Service, Book Processing and department personnel, ensuring that customers’ needs and requirements for the supply of MARC records and other services are interpreted and implemented accurately. The incumbent works to determine feasible and satisfactory account specifications, and to ensure a high-quality experience for customers who are configuring new or significantly changing Technical Services accounts.

Primary Responsibilities:

• Works with customers and the appropriate YBP business units as needed to design and implement new or significantly changed technical services for customers.
• Develops, documents, and maintains customer profiles, including histories, for YBP library technical services.
• Evaluates quality of customer experience for new or significantly changed accounts and makes a timely and service-oriented response, including providing feedback to the Director.
• Establishes vital working relationships with Collection Development Managers in Sales to explore increasing business in strategic ways, particularly with YBP customers who are not currently receiving technical services.
• Supports the customer bid/RFP process by reviewing tenders and ensuring YBP’s compliance with customer requirements. As necessary, provides language to describe services or customer options.
• Drafts and revises technical service documentation and procedures according to established procedural guidelines.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Protects operations by keeping information confidential.
• Contributes significant support to the YBP’s Customer Service and Sales Departments.
• Provides input for the establishment of system policies and procedures, standards and schedules.

Requirements:

• Bachelors Degree
• 1+-2 years with Microsoft Excel, Outlook, PowerPoint and Word
• 2+ years of library experience, preferably in a technical services environment
• 2+ years working in a direct customer contact role.
• 2+ years of MS Office, Outlook, and Explorer experience.
• 1+ years of cataloging standards and best practices experience
• 2+ years Library of Congress classification system experience
• 2+ years of the Dewey Decimal classification system

Preferred Qualifications:

• Experience working in a sales role desirable.
• Experience with academic library technical services operations preferred.
• Knowledge of cataloging standards and best practices.
• Excellent written and oral communication skills.
• Demonstrated attention to detail
• Demonstrated ability to prioritize to work effectively both independently and/or in a cooperative, team environment.
• Experience coordinating, supervising or reviewing the work of others
• Demonstrated excellent organizational skills.
• Excellent reading comprehension skills.
• Ability to read and write French, Spanish or Mandarin at an intermediate level preferred.
• Demonstrated proficiency in applying academic library standards and best practices.
• Knowledge of ethical sales practices, pricing models and fairness in competitive practices.
• Broad knowledge of the functions of the company and the department.
• Authoritative understanding of and compliance with the department’s service standards.
• Understands and supports the goals and values of Ebsco Information Services.; models and actively communicates them effectively.
• Knows and appropriately follows the company’s hierarchy.
• Demonstrates mastery of job duties, requiring no follow up; infrequently consults documentation; serves as a resource to other members of the work team.
• Demonstrated ability to use sound judgment, analyze disparate information, evaluate complex and ambiguous situations and recommend solutions.
• Ability to multitask and demonstrate flexibility in dealing with changing priorities.
• Ability to perform with frequent interruptions, distractions and fluctuating workloads.
• Demonstrated ability to lead teams, commit to meeting agreed-upon goals and objectives, and support managerial decisions.
• Ability to uphold the company image, and serve as a company spokesperson.
• Formulates new and imaginative solutions that reflect careful consideration of customer and departmental needs and goals.
• Recognize and act upon opportunities to improve services and operations.
• Transfers learning from one situation to solve a problem in another.
• Advanced computer competencies, including Microsoft productivity applications and Web browsers.
• Exemplary communication skills, both written and oral, to effectively communicate issues, concern and ideas internally and externally, to individuals and in group settings.
• Strong interpersonal skills to establish effective working relationships among company departments, with professional and paraprofessional staff.
• Highly developed organizational skills to keep information accessible and work systematically and efficiently.
• Excellent verbal communication; Excellent written communication; Leadership/supervisory experience; Positive attitude & team player; Strong analytical abilities 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbesmagazine. EBSCO is a company that will motivate you, inspire you, and allow you to grow. We are looking for the best. If you are too, we encourage you to explore our unique opportunities.