Manager of Adult Services, New Canaan Library, New Canaan, CT

Posted May 11, 2015

Vision

Enrich the town’s intellectual and cultural life by

Our Values

Role Purpose

Position is responsible for:

Ensuring consistently excellent user experiences for all onsite library services to the adult community of New Canaan
Oversight and leadership of full range of user experiences onsite at the library, including: programming, reference/information services, and readers’ advisory, outreach, public technology assistance, instruction/classes, customer service, and all other services for adult population of the community
Professional leadership and management of the Adult Services team with a focus on the creation of a high performing, cohesive and well coordinated team which embodies our organizational values and delivers exceptional service at all times
Leading and participating in cross departmental project teams including, but not restricted to, service delivery, innovations and management of projects as required
Participating in Library strategic and long range planning in collaboration with the library leadership team

Key Functional Relationships

Responsibilities

Deliverables

Adult Services team deliver consistently exceptional services (information, reader’s advice, outreach services, programs, classes, technology tuition, etc.) as measured by agreed performance indicators
Information desk staff is effectively staffed by well prepared team to deliver excellent services
Adult Services team are supported to effectively perform their roles
Effective collaboration and engagement with other departments to enable delivery of seamless integrated services to whole community
Leading and participating in professional learning “in house”

Accountabilities

Professional leadership of Adult Services team including appropriate delegation and resource allocation to ensure high performing team
Contribution to library strategic planning
Ownership of the planning, development and delivery of onsite services for adults
Collaboration with other managers/department heads to provide seamless access to all services (on site, online, by phone)

Skills & Attributes

Strong strategic thinker with vision for long term library viability
Team player with strong communication and interpersonal skills
Self-starter who takes initiative
Excellent Customer service ethos
Collaborator with strong follow through to see projects and tasks through to completion
Well organized and reliable
Strong personal professional learning focus
Change agent who effectively creates, mobilizes and develops team to take on new challenges

Competencies

Salary: $65,000-80,000

Send relevant resume and cover letter by email before 31 May to:

Lisa Oldham – Executive Director of New Canaan Library
[email protected]