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On-Call Substitute Library Assistant, Turner Free Library, Randolph, MA

Posted February 18, 2015

Expectations:

  • Works under the direct supervision of the Chief Circulation Librarian or other supervisor.
  • Provides a welcoming, friendly, and helpful environment to all patrons while maintaining the library mission of providing equal access to all patrons, while enforcing the Appropriate Patron Behavior Policy.
  • Performs a variety of routine and well-defined duties which require the exercise of some judgment and initiative in assisting patrons and responding to requests.
  • Enjoys frequent contact with the general public, requiring courtesy, tact, and patience in providing assistance to patrons.
  • Must appreciate the importance of confidentiality and privacy of patron circulation records, personal patron information, and patron book selections.
  • Moderate physical effort required in performing duties including lifting, carrying, and/or shelving books, under typical library conditions with minimal exposure to hazards.

Examples of Work:

  • Assists patrons at circulation desk, checking materials in and out, registering new patrons for library cards and Internet access, issues library cards and replaces lost cards, assists with holds and renewals, prepares and sends overdue notices, collects fines, resolves overdue and lost materials issues.
  • Maintain working knowledge of multiple computer softwares and databases required to exercise daily duties, including, but not limited to: Workflows, SAM, ILL, VirtCat, Open Office, Microsoft Office, assorted reference databases, the Turner Free Library home page, and the Internet.
  • Assist patrons in utilizing the above mentioned services.
  • Receive daily transit, including unpacking, checking in, shelving books on hold shelf, and calling patrons to alert them that their materials have arrived.
  • Provide reference assistance and readers advisory to library patrons.
  • Assists in the processing of materials for shelving.
  • Assists with specials projects.
  • Print morning, noon, and evening holds list, pull requested items and prepare them for transit to requesting libraries.
  • Troubleshoot public access computers, staff computers, and WIFI, place calls to service providers including, but not limited to SAM, MX, Town of Randolph, and OCLN.
  • Collect money for overdue fines, lost or damaged items, printing, sales of fundraising items for Friends, replacement of library cards, and occasional donations to the library.
  • Answer telephone and assist patrons with holds, renewals, general reference, museum pass reservations, hours, program room, donations, directions, etc.
  • Reserve and distribute Museum Passes.
  • Ready reference and readers advisory.
  • Maintain copier and provide assistance to patrons with copying.
  • Shelf reading assigned sections of library collection, shifting books, weeding duplicates, and blocking shelves for neatness.

Recommended Minimum Qualifications:

Education & Experience: High school diploma, entry level position, experience in library work or similar public service position preferred.

Knowledge of Sirsi Workflows a bonus.

Salary: $15

Please e-mail resume and cover letter to [email protected]

Public Library Positions