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Interlibrary Loan/Reserves Student Worker, Beatley Library, Simmons College

Posted November 24, 2014

Supervisors: Discovery Services Library Assistants

Hours: 12-16 hours/week, in 3-4 hour shifts, during regular business hours (Monday – Friday, 8:30am – 4:30pm); may be reduced during holidays and breaks. Must be available to work during the summer.

Pay: $10.00/hour

As a member of the Discovery Services team, the Interlibrary Loan/Reserves student worker contributes to the Library’s mission: “Beatley Library connects the Simmons College community to information, discovery, and learning.”

Overall Responsibilities

  • Provide excellent customer service to Beatley Library users and staff and to other libraries
  • Fill requests from other libraries for materials from Beatley (ILL lending)
  • Fill requests from users for materials from other libraries (ILL borrowing)
  • Fill requests from users for materials from Beatley (document delivery)
  • Fill requests from faculty for materials to be placed on course reserve
  • Maintain users’ privacy and confidentiality of users’ requests

Specific Duties 

  • Use computer systems to monitor multiple request queues and process requests
  • Search library discovery tools, including catalogs and e-resources
  • Search for, create, and update user, resource, and transaction records in library management systems
  • Locate, retrieve, and shelve books, media, and other items organized by Library of Congress Classification and Dewey Decimal Classification in stacks; maintain order of items in stacks
  • Scan articles and book chapters from print and microform sources
  • Send articles and book chapters via secure electronic transmission, cloud storage, email, and fax
  • Apply labels and package items for shipment; open packages
  • Deliver items to offices on the Simmons campuses
  • Respond to user questions and problems with requests via email, telephone, and in person
  • Communicate questions, atypical situations, and user feedback to supervisors
  • Other duties as assigned

Required Qualifications

  • Evidence of strong commitment to excellent customer service
  • Familiarity with libraries
  • Ability and comfort with technology
  • High level of attention to detail
  • Ability to sustain accurate, high-quality service while carrying out repetitive tasks
  • Ability to complete time-sensitive tasks while maintaining composure
  • Ability to prioritize when faced with multiple tasks
  • Ability to understand, remember, and follow complex instructions
  • Ability and comfort with making quick decisions based on multiple criteria
  • Graduation date of December 2015 or later

Preferred Qualifications

  • Previous employment experience
  • Experience working or volunteering in libraries
  • Experience searching databases

To Apply

Send your resume as a PDF to [email protected]. Resumes must be received by Wednesday, December 3. In your email, please:

  • List the days of the week/times that you are available to work during the spring semester.
  • Confirm that you will be available to work during the summer.
  • List the SLIS courses that you will have completed by the end of the current semester.
  • Indicate your expected graduation date.
Opportunities for Current Students