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Knowledge Management Architect, Boston Biomedical Consultants, Waltham, MA

Posted November 17, 2014

Duties/Description:

The KM Architect is a professional staff member of BBC who will oversee all activities relating to the ongoing delivery of quality value-added information to aid BBC’s professional staff in client engagements/support, including Internet research, materials maintenance and archiving, and the development and facilitation of ongoing information services initiatives. BBC maintains an active database of information and has developed various Web-based patron services. As such, the KM Architect must have above-average computer skills in order to manage these projects and be knowledgeable in current trends in Library and Information Science to determine and execute the strategic direction of Knowledge Management services within BBC. The KM Architect must be a high energy, dynamic individual with the ability to think creatively to develop new ideas and concepts for improved services and lead a team of KM Analysts in their implementation.

General Responsibilities:

I. Management, supervision, initial training, and development of KM Analysts

  • Distribution of tasks among KM team to ensure timely completion of project work
  • Assist KM Analysts in their daily work through instruction and mentorship
  • Conduct yearly performance reviews and write professional development plans for each KM Analyst

II. Oversight of BBC KM’s Web-based offerings:

a. Digital archive

  • Serve as system administrator: create new user profiles, troubleshoot errors, release system updates and new features, etc.
  • Catalog items into archive using BBC’s controlled vocabulary
  • Review submitted records for content and accuracy

b. Resources portal web site

  • Serve as system administrator: create new user profiles, troubleshoot errors, release system updates and new features, etc.
  • Oversee addition of new content and contribute to resources lists, blog, etc.
  • Install and release new site features as appropriate

c. Ongoing maintenance of KM server (Ubuntu Linux OS)

  • Apply hardware/software updates and troubleshoot issues to minimize down time
  • Ensure proper completion of file backups on a regular basis

d. Electronic document delivery services

  • Download, scan, save, and distribute articles in PDF formats from a variety of sources
  • Promote proper file saving and naming procedures for all files on company server

III. Maintenance of library of physical documents

  • Oversee organization of library file room
  • Weed library collection as space needs demand
  • Ensure collection and storage of all of BBC’s consulting project deliverables

IV. Oversight of archiving BBC’s proprietary materials

  • Catalog all BBC deliverables into digital archive upon project completion
  • Catalog electronic copies of historical BBC projects into digital archive
  • Maintain list of historical project work (via Excel spreadsheet updates)

V. Periodicals subscription maintenance

  • Maintain list of current subscriptions, renewal dates, web access credentials, etc.
  • Submit requisition forms for all renewals and complete transactions after approval
  • Monitor subscription value/usage and recommend additions/removals as necessary

VI. Research support for BBC Professional staff

  • Perform in-depth Internet research to build knowledge base of IVD industry-related information, often under the direction of the BBC consulting staff 
  • Organize and synthesize research findings for delivery to staff 
  • Catalog all research findings of lasting value into digital archive
  • Oversee distribution of research tasks within KM team as appropriate

VII. Training of new staff on KM services

  • Create/update learning objects for staff training on digital archive, resources portal, and other KM initiatives
  • Deliver training session to all new BBC employees on KM offerings
  • Promote the usage of KM services and manage “internal marketing” campaigns to staff

VIII. Strategic planning of KM department offerings to staff

  • Write yearly departmental goals to determine the strategic direction of the KM team
  • Investigate new service opportunities and/or alteration of current services to best serve the ongoing information needs of the Professional staff
  • Actively participate in the LIS community to keep abreast of emerging trends
  • Oversee implementation of new KM projects, including justification to/approval from BBC Senior Management, development of implementation plan, distribution of work among KM team, and execution of necessary steps to initiate action

Qualifications:

  • BS/BA.; MLS and 3+ years of library experience
  • Prior managerial experience of one or more individuals
  • Excellent analytical, conceptual skills
  • Proven verbal and written communication skills
  • Capacity to handle a high degree of multitasking on a daily basis
  • Experience with literature reviews and Web-based searching; familiarity with information seeking behaviors/advanced searching techniques required
  • Prior cataloging experience required; experience with the DSpace Digital Repository software and/or Dublin Core metadata a plus
  • Linux programming language skills; experience with server maintenance and troubleshooting. In lieu of these skills, candidates must demonstrate exceptional computer skills and capability to quickly learn new operating systems/programs

For consideration, please send a resume and cover letter to the attention of Susan Daley, Administrative Asisstant, at [email protected]

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