Public Services Assistant I, Sno-Isle Libraries, Freeland, WA

Posted November 10, 2014

Starting Pay: $15.12 – $20.78 Hourly (15hrs/wk)

The Public Services Assistant I position performs basic public service and library support tasks at one or more community libraries or mobile services to contribute to their effective operation. This position may include morning, afternoon, evening, and weekend hours including Sundays. The successful candidate for this position will demonstrate excellent communication and customer service skills and may be required to adapt to future schedule and location changes depending on library needs.

Essential Functions:

1. Staffs the library circulation desk, answers phones, checks library materials in and out, registers customers for library cards, and orders various library materials.
2. Assists customers with self-checkout machines and answers questions in the hold areas.
3. Returns library materials to proper locations and supports circulation duties.
4. Provides assistance to library customers with basic reference questions.
5. Responds to basic technical services calls and assists with problems with the fax machines, public copiers, pay-for-print stations, vending machines, and printers.
6. Submits and monitors technical reports for library technology service issues. Refers complex issues to technical staff.
7. Performs other public service and general clerical support tasks as assigned.

Additional Duties and Responsibilities:

1. Prepares correspondences and reports.
2. Trains new staff as needed.
3. Attends meetings, trainings, and workshops as assigned.
4. Assists with special projects as required.
5. Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

1. Knowledge of established practices and procedures for an integrated library system (ILS).
2. Knowledge of Library District’s policies and procedures.
3. Strong customer service and communication skills.
4. Strong organization and attention to detail.
5. Ability to work independently and to set priorities.
6. Ability to handle and resolve disruptive behavior effectively.
7. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers.
8. Ability to operate relevant computer systems including hardware and software, such as word processing, database, and spreadsheet software, e-mail, and internet navigation in addition to other office equipment and security systems.

Education and Experience:

1. High School diploma or G.E.D. required. Associate’s degree preferred.
2. These skills and abilities typically are acquired through completion of secondary school or equivalent together with several months’ in a public service environment.
3. Experience in public services work in a library or an organization where public service is provided in intellectual or educational services preferred.

Apply online at www.sno-isle.org/employment.