Knowledge Management Analyst, Strategic Insights Group (SIG), Arnold Worldwide, Boston MA

Posted August 4, 2014

ARNOLD JOB DESCRIPTION

DEPARTMENT: Strategic Insights Group

JOB TITLE: Knowledge Management Analyst

REPORTS TO: Director of Business Strategy

BRIEF SUMMARY OF ROLE:

The Knowledge Management Analyst supports the Strategic Insights Group (SIG) at Arnold Worldwide, comprised of Business Strategy, Human Nature, Integrated Analytics, Communications Planning, and User Experience. The Knowledge Management Analyst takes ownership for and accountability of the information resources agenda at Arnold, proactively identifying ways to strengthen Arnold’s research capabilities. Additionally, the Knowledge Management Analyst provides research and insights to support client projects and new business pitches in response to specific requests; captures and manages SIG research, presentations, and thought leadership through the SIG knowledge portal; and manages the group’s roster of information resources and the information resources budgeting process, coordinating with Havas sister agencies when appropriate.

SPECIFIC RESPONSIBILITIES:

Knowledge Management

• Understand and become an expert in a wide-range of information resources, proactively identifying information resources that enhance Arnold’s research capabilities
• Plan for information resources budgeting process by evaluating resources, learning about new resources and monitoring usage
• Manage information resources budget and information resources invoicing process
• Coordinate with Havas sister agencies on development of cross-agency contracts and information resource sharing
• Act as a champion for information resources, proactively identifying information resources training needs, and managing information resources training program for all new hires and existing employees
• Manage the SIG knowledge portal
• Develop and manage process to capture key presentations and content to populate the SIG knowledge portal

Insight Development & Strategic Thinking

• Inform new business smart starts, develop new business backgrounders, and provide news and other information regarding the new business pitch to key members of the pitch team
• Respond to client-specific research requests from the SIG team, Digital team and Global Planning/Strategy teams, synthesizing key findings

Thought Leadership

• Manage Economic Snapshot and From Culture to Commerce content and blog
• Maintain the SIG Knowledge Blog
• Provide relevant facts and case studies to support Arnold thought leadership, including Arnold On and Global Pulse

Client Management

• Follow-up with internal clients to ensure that their questions are answered and proactively provide additional relevant information that addresses their original question

QUALIFICATIONS: Bachelor’s degree required, Masters in Library Science degree from a leading library science program preferred. An ideal candidate will have 1 year of experience in a research-oriented role, be highly self-motivated, be a proactive team player, thrive in a fast-paced collaborative environment, have strong research skills, and exhibit an aptitude for finding insightful nuggets of data/information to answer key questions.

The above statements are intended to describe the general nature and level of the work being performed by a person assigned to this role. This is not an exhaustive list of all duties and responsibilities. Arnold reserves the right to amend and change responsibilities to meet business and organizational needs as necessary

We are proud to be an EEO/AA employer M/F/D/V.

Apply through our website at www.arn.com