SLIS Jobline Your Source for Professional, Pre-Professional, and Internship Positions

Senior Information Developer, OCLC Dublin, Dublin OH

Posted July 30, 2014

Job Description

Discover. Innovate. Collaborate. Inform. A few words we use to describe a career at OCLC.

 

OCLC, a worldwide library services organization headquartered in Dublin, Ohio, is a leader in information technologies and innovative online services. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries cut costs while keeping pace with the demands of our information-driven society.

 

An integrated member of an implementation services team, the Senior Information Developer devises, writes, and deploys information resources to support libraries that subscribe to and use OCLC products and services.

 

In pursuit of those key activities, the position performs blended duties across three areas:

 

  • Member (Customer) Support: Propose, structure, create, and deliver communication, training, and information-based solutions to support libraries and their users, worldwide, helping them reach and maintain success and satisfaction with OCLC products/services.
  • Data Collection and Analysis: Solicit, compile, interpret, and present user data regarding members’ success and satisfaction, in order to achieve and maintain the quality and quantity of resources appropriate for our members and to inform product development decisions.
  • Product Implementation: Perform implementation services as part of an integrated team to establish awareness and use of information resources among OCLC members and to match the content, purpose, and promotion of those resources against OCLC product portfolios.

 

Additionally, this role requires close coordination with several internal departments, such as User Experience, Development, Product Management, Training, Implementation, Marketing, and Quality Assurance.

 

Key Responsibilities:

  • Plan, scope, schedule and architect resources (including, Documentation, Tutorials, Online Help, Training, etc.) in support of existing and new OCLC Products and Services.
  • Measure the success of information resources through Usability Testing; Surveys; Interviews; Onsite Studies; User Feedback; etc. and revise resources based on the results of these metrics.
  • Perform rigorous analyses of OCLC Products and Services (interface design, user behavior, screen text, error messages, etc.) to identify gaps in information and product functions/features.
  • Participate in Effective Use initiatives, which involve measuring the successful adoption of OCLC Products and Services by Member Libraries and then presenting broad recommendations to improve marketing, documentation, training, and product function and feature sets.
  • This person will be an assertive User Advocate, supporting his/her position with metrics or studies that demonstrate the relative effectiveness of a particular solution.
  • Thought leader in the area of library support, consistently generating innovative ideas on how OCLC can improve the quality, effectiveness, and relevancy of its information resources.
  • This person will employ a broad array of tools, techniques, and methodologies to develop the most effective solutions for Users.
  • Work to meet critical deadlines, not to a fixed work schedule.
  • Excellent written communication skills.
  • Identify documentation gaps, and spearhead efforts to fill them.
  • Strong collaborator with other cross-functional groups (i.e. assertive, proactive, forward-thinking, and flexible).
  • Demonstrate a professionalism requisite to represent OCLC when communicating with Member Libraries.

 

Job Requirements

  • Bachelor’s Degree in Humanities field required.
  • Experience working in libraries or directly with libraries.
  • Experience producing high-quality deliverables (documents; analyses; project plans) in fast-paced, deadline-oriented environment.
  • Experience working collaboratively with several internal parties (development; product management; quality assurance; sales).
  • Superior communication skills, both written and oral.
  • Ability to think critically to solve problems.
  • Ability to proactively identify problems and opportunities to act upon them.

Desired:

  • MLS or MLIS in Library and Information Science preferred.
  • Experience managing projects (managing relationships; scheduling project plans; communicating clearly and professionally).

 

Apply Here: http://www.Click2Apply.net/zv42yx9

 

Professional Jobs Outside of New England