Assistant Director for Customer Services, SUNY Upstate Medical University, Syracuse NY
Posted October 15, 2013
The Health Sciences Library at the SUNY Upstate Medical University in Syracuse, NY invites applications for the position of Assistant Director for Customer Services. We seek an innovative and dynamic individual with demonstrated personnel and project management leadership abilities. This position emphasizes a commitment to the HSL team, superior customer service, and to meeting the current and emerging health information needs of the Upstate community.
The successful candidate will be forward thinking, motivated, flexible, and excited to work in a collaborative, rapidly evolving team environment. S/he will exhibit the capacity to thrive in the exciting, ambiguous, future-oriented environment of a regional medical system and to respond effectively to changing needs and priorities.
This position reports to the HSL Director and serves as a member of the administrative team providing leadership and direction for the HSL. The Assistant Director fosters a creative, team-oriented work environment; leads the departments of access services, reference and Family Resource Center (12 FTE); provides reference services to HSL clients, contributes to evening and weekend coverage; participates in strategic planning and assessment; evaluates existing programs and develops new programs; determines and interprets library policies; and contributes to and learns from the profession through such avenues as local, state and national professional organizations and publications.
Required: ALA accredited Master’s degree in library or information sciences or commensurate degree with relevant experience; 6 or more years of library experience with evidence of personnel and project leadership successes; 3 or more years of experience in a supervisory capacity; reference or liaison services experience; evidence of recent and relevant successful experience in supervising library staff and student workers; experience with orienting and training staff and students and reviewing work; ability to evaluate and assess library programs, services and policies; excellent organizational, time and project management skills; demonstrated evidence of initiative and flexibility, ability to work creatively, collaboratively and effectively both as a team member and independently and to promote teamwork amongst colleagues; evidence of interpersonal and team building skills as well as excellent oral and written communication skills. Preferred: Experience in a health sciences or hospital library; online reference services and AHIP membership.
The HSL’s current interests include developing new collaborations with local, regional and SUNY libraries; further developing our Family Resource Center; developing services for the soon to open Cancer Center; promoting a culture of evidence-based practice, delivering HSL services to geographically dispersed locations and to the patients and families in our 25 counties service area.
The SUNY Upstate Medical University is Central New York’s only academic medical center and the region’s largest employer. Our community includes colleges of medicine, nursing, allied health, & graduate studies; University Hospital, a 400 bed tertiary care hospital; Upstate University Hospital at Community, a 306 bed hospital; and the Golisano’s Children’s Hospital. For more information about us, please visit http://library.upstate.edu, http://www.upstate.edu/
SALARY AND BENEFITS: Initial appointment will be at the rank of Senior Assistant Librarian. Salary is dependent on qualifications. Excellent benefits package including TIAA-CREF and other retirement options. 12 month, tenure track position with faculty status. Priority review of applicants begins November 15, 2013 and continues until filled.
TO APPLY: To apply, please submit your cover letter and resume on-line at http://jobs.upstate.edu to job #037145.